What to do if DHL tracking is not working? If your DHL tracking number is not working it could be because it has not been scanned into the system yet or the number is incorrect or not valid. The first step is to contact the eCommerce merchant or shipper to verify that you have the correct number. After that, you'll need to contact DHL customer service directly. Can I track my DHL driver? DHL offers end-to-end shipping on several of their products, which include status updates and locations for the package or parcel, however you cannot directly communicate with a DHL driver.
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