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並前往https://www.semanticscholar.org/paper/APPLICABILITY-OF-SERVQUAL%2FRATER-MODEL-IN-ASSESSMENT-Alex-Tibbs/e990f876873e5859d71eb3efbf43216f75d80687

applicability of servqual/rater model in assessment of service ...

The SERVQUAL/RATER model was tested to evaluate its relevance in the determination of customer satisfaction level among local authorities in Kenya.

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