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並前往https://doc.otrs.com/doc/manual/fao/7.0/en/content/ticket-workflow/admin/ticket-settings/ticket-workflows.html

Ticket Workflows — OTRS Feature Add-ons Manual 7.0 ...

Manage Ticket Workflow Templates¶. To add a ticket workflow template: Click on the Add workflow button in the left sidebar. Fill in the required fields.

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