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並前往https://www.mpqhf.org/QIO/wp-content/uploads/2019/03/Mental-Health-Series-January-DeEscalation.pdf

Active Listening and De-Escalation Not a typical Conversation!

DE -ESCALATION. • Non-verbal communication. • Head nodding. • Avoid impersonal or "cold" stares. • Focus on the speaker, not on the paperwork.

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