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並前往https://www.econbiz.de/Record/the-effect-tangible-intangible-service-quality-customer-satisfaction-customer-loyalty-sem-approach-five-star-hotel-thailand-tamwatin-utid/10011547802

a SEM approach towards a five-star hotel in Thailand - EconBiz

The effect of tangible and intangible service quality on customer satisfaction and customer loyalty : a SEM approach towards a five-star hotel in Thailand.

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