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並前往https://www.retailtouchpoints.com/features/executive-viewpoints/nps-only-tells-a-piece-of-a-retailer-s-health-why-does-the-industry-rely-on-it

NPS Only Tells A Piece Of A Retailer's Health; Why Does The ...

This metric is important because retail customers who are impressed by their overall in-store experience spend 43% more on average than those ...

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