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並前往http://media.corporate-ir.net/media_files/IROL/14/146157/scorecard_partA/scorecard16_partD/D.2.3.%20Customer%20Satisfaction%20Survey.pdf

CSX = Average Value (CSAT + CES + NPS) - Media ...

Customer Satisfaction & Experience Survey on Retail segment of Bank Mandiri in 2016 ... Net Promoter Score (NPS) ... CSX = Average Value (CSAT + CES + NPS).

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