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並前往https://support.oneidentity.com/tpam/kb/4251440/how-to-diagnose-grey-screen-or-errors-for-rdp-psm-sessions-on-windows

How to diagnose grey screen or errors for RDP PSM sessions ...

Test using the IP address instead of a DNS name. 4. Confirm the user can connect to the server outside of TPAM using a Remote Desktop Connection ...

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