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並前往https://www.cmswire.com/customer-experience/cx-decoded-podcast-why-customer-journey-mapping-is-a-verb-not-a-noun/

CX Decoded Podcast: Why Customer Journey Mapping Is a ...

CX Decoded Podcast caught up with customer experience expert Jeannie Walters to discuss the ... It's a verb, and not a noun, she says.

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