Account Owner Must be at least 18 years old Is the person who's name the service is in Can access and view the whole account via online tools (My Telstra in app and in a browser) Can set up different authority levels View & modify own details View other contacts Remove/change/re-authorise relationship Important: You must wait 6 months after opening an account to add other authority contacts to your account. Full authority contact To add someone as a full authority contact, they: Must be at least 18 years old Can only be appointed by the Account Owner Can access and view your whole account via online tools (My Telstra in app and in a browser) Can view and modify your own contact details As a full authority contact on your account, they have permission to: Add new services Purchase devices/accessories Change your plan Transfer ownership of services Change phone number Activate and disconnect a product or service Move services Replace a SIM Modify a service Add and remove other authorised contacts (not third party) Pay bills and make billing usage and other enquiries Update billing account details Raise faults and complaints Reschedule an appointment and/or connection date Report and suspend a lost/stolen device Transition your existing services to the nbn™ network
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