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並前往https://www.usatoday.com/story/life/health-wellness/2021/06/30/im-sorry-term-we-say-lot-heres-how-actually-apologize/7808762002/

'I'm sorry' is a term we say a lot. Here's how to actually apologize.

An apology is not... · Taking responsibility for making a mistake. · Acknowledging that we have hurt someone. · Validating their feelings.

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