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並前往https://blog.kloud.com.au/2017/12/18/replacing-the-service-desk-with-bots-using-amazon-lex-and-amazon-connect-part-1/

Replacing the service desk with bots using Amazon Lex and ...

Their intent is recognised by our Amazon Lex chatbot, which initiates the dialog for the user verification process to ensure they are who they ...

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